Frequently asked questions

Q1. Is it safe to receive a package during Covid-19 Pandemic?

For guidance on Coronavirus, please refer to the World Health Organization website here >> https://www.who.int/news-room/q-a-detail/q-a-coronaviruses. The WHO states on this page, in response to the question whether it is safe to receive packages from (even) an area where Covid-19 has been reported, that “Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

GHBasket.com will continue to update this information but customers must check the main WHO page for updated information and make informed choices.

Q2. How can contact with the riders be minimised when my order is delivered?

First of all, we have stopped ‘Cash on delivery’ for all destinations. So only online payments such as Momo are allowed during this covid crisis, to reduce exposure to cash, for both customer and rider. Also we encourage ‘Contactless’ exchange of packages as much as possible. Riders have been educated to place packages at the doorsteps of customers, stepping back and indicating for customers to pick up. Again, let’s reiterate that we encourage customers to pay online. Bear with us as we navigate this new world together.

Q3. How do I place an Order?

1. Select product(s) to purchase. 2. Add to cart. 3. Either continue browsing and adding or cart or… 4. Scroll up to see the cart. 5. Click and proceed to checkout. 6. Input your details and… 7. Select payment method. 8. At the base you can tick a box to keep your details in an account. 9. Complete order and follow instructions in email received, if necessary, for non-cash payments 10. You will receive email of order placed.

Q4. How Can I Cancel Or Change My Order?

Once you elect to have an account created after placing an order, you can log in and cancel or change your order before order is dispatched. Once order is dispatched, order cannot be cancelled or changed. You can reach out via info@ghbasket.com in case of any challenges.

Q5. Do I need an account to place an order?

No, you do not need an account to place an order. An account is created as part of your first checkout process. It is a one-time setup that you don’t need to do the next time you place an order.

Q6. How Do I Track My Order?

Presently, tracking is only available for international shipments with DHL (not available for now). Once order is dispatched via DHL to international destinations, notifications including tracking numbers are automatically generated and send to the customer. For deliveries within Ghana, reach out to us via info@ghbasket.com for support in case of any delays.

Q7. Do you have a physical store?

No, we are only an online store and do not operate a physical store. We only do deliveries at this stage and do not yet have pickup arrangements.

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